The carry-on baggage allowance is set standard for both international and domestic flights Passengers should ensure that the dimensions of their cabin baggage must not exceed a linear dimension of 55cm x 35cm x 25cm and weigh less than or equal to 7Kg. Passengers may even manage their bookings themselves through the airline’s website and mobile application. The team on duty at the office of Indigo Airlines Colombo terminal are trained and equipped to help all passengers with managing their reservations, if required. All cancellations and refunds are subject to IndiGo Airlines Cancellation Policy. ![]() A fee is applicable for canceling reservations for an international flight for domestic flights, passengers are entitled to a complete refund if the date of departure of flight is 7 days or more from the date of booking and it is done within 24 hours of making the flight booking. The office of Indigo Airlines terminal at Colombo International Airport does not facilitate requests of cancellations and / or refunds of tickets issued by third party travel agencies / websites / agents. Travelers have the option of making reservations of flight tickets via the IndiGo Airlines mobile app and website however, if travelers are in need of help whilst making ticket bookings they can call or visit the Indigo Airlines Colombo terminal Office. Services provided by IndiGo Airlines at Colombo Airport Terminal CMBĪt the Office of IndiGo Airlines Colombo Terminal, passengers can avail themselves of the following services / amenities: Flight Ticket Booking and Cancellationįirst Class and Business Class Seats Enquiries IndiGo Airlines Colombo Airport Contact Number The IndiGo Airlines Colombo Terminal is 1, at Colombo International Airport. Details of IndiGo Airlines Colombo Airport The details shared in this segment would prove useful to travelers / passengers who might be planning a flight or preparing for an upcoming flight that would be departing from or arriving at the IndiGo Airlines Colombo International Airport Terminal. Therefore, gather all the information that would be relevant to one’s upcoming flight. To put it plainly, the lack of information can wreak havoc to a traveler’s peace of mind and can trigger confusion and worries. The services provided by Indigo were exemplary, especially the services of the above two Indigo Officials who handled the said crisis with extraordinary care and patience.It is inevitable that things can go wrong, especially when travelers are getting ready for a trip air travel, while being most convenient, is not without hurdles. There were two official of Indigo Mr Rajan Chakraborty and Mr Rishang (from Indigo Security) who not only dropped us at the Railway Station but also ensured that all the travelers who had opted for going by train (about 36 pax) could safely board the train and got accommodated in the reservation quota. Indigo not only got rail tickets for us (in Second AC) but also organized to transport our luggage to their bus and subsequently drop us at the Railway Station. When we deboarded at Guwahati, we found that all the other airlines were only providing partial refund and the passengers were left to fetch their own arrangements. ![]() It was informed that since no flight was being permitted to land at Bagdogra the passengers from Mumbai were being given three options, viz they could take the partial refund of the ticket, they could stay at Guwahati as guests of Indigo and wait for the next available flight or the Airlines could arrange for rail ticket from Guwahati to New Jalpaiguri. After about one hour, the plane departed (as we know today that no plane could land Bagdogra on 9th January due to heavy fog), but we were again brought back to Guwahati at about 1630 hrs in the evening. The passengers were served complimentary tea and snacks during the wait period. Nevertheless, the pilots Ms Priyam Patel and Mr Humanshu Jain alleviated our concerns and informed us that due to bad visibility the landing at Bagdogra had been suspended and is likely to get resolved soon. Even after about 30 minutes of reaching when the passengers from Guwahati did not start boarding, we got concerned. The flight had a scheduled stop at Guwahati. I along with four of my friends booked ticket from Mumbai to Bagdogra on 9th January 2015.
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